Thank you for shopping with Drs. Bronner’s! We hope you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward return and exchange policy to ensure your satisfaction.
Return Conditions
To be eligible for a return or exchange, the following conditions must be met:
- Return Request: Return requests must be submitted within 30 days of receiving your order.
- Product Condition: The product must be unopened, unused, and in its original packaging (including any accessories).
- Proof of Purchase: You must provide your order number or proof of purchase.
Exceptions:
- Special sale items, promotional items, or clearance products are not eligible for returns or exchanges, unless there is a quality issue.
- Products that have been used or damaged are not eligible for return.
Return Process
- Submit a Request:
To initiate a return, please contact our customer service team at support@drsbronner.shop. Include your order number and the reason for the return. If applicable, attach pictures of the product (for quality issues). - Review & Approval:
Once we receive your return request, we will review it within 1-2 business days. If your return is approved, we will send you a return address and any further instructions. - Return the Product:
After receiving the return instructions, carefully pack the product and ship it back to us using a trackable shipping method. We are not responsible for items lost or damaged during the return shipping process.
Refund Processing
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method and should appear within 7-10 business days. Please note, shipping fees are non-refundable.
Return Shipping Costs
- For returns due to quality issues or incorrect products: Return shipping costs will be covered by us.
- For returns due to change of mind or other reasons: Return shipping costs will be borne by the customer.
Exchanges
We currently do not offer direct exchanges. If you would like a different product, please initiate a return for a refund and place a new order.
Contact Us
If you have any questions regarding our return policy or need assistance with your return, please contact us:
📧 Email: support@drsbronner.shop
📞 Phone: +1712-219-7193
Thank you for choosing Drs. Bronner’s! We are committed to providing the best service and quality products to our customers.